Returns and Refunds Policy
At Jameela Skincare, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please review our returns and refunds policy below.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The product must be unused, unopened, and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
- Returns must be initiated within 14 days of delivery.
Non-Returnable Items
Please note that certain items cannot be returned, including:
- Opened or used skincare products for hygiene and safety reasons.
- Gift cards and promotional items.
- Sale or clearance items marked as final sale.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original method of payment within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us before returning the item.
Return Shipping
You will be responsible for paying shipping costs for returning your item unless it was sent in error or is defective. We recommend using a trackable shipping service to ensure safe delivery.
Contact Us
If you have any questions regarding our Returns and Refunds Policy, please reach out to us at info@jameelaskincare.com.